Swift Wash & Fold ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our laundry pickup and delivery services, visit our store, or interact with our website.
This Privacy Policy applies to www.swiftwashandfold.com and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Definitions and Key Terms
- Company: "Swift Wash & Fold," "we," "us," or "our" refers to Swift Wash & Fold, located at 9678 E Arapahoe Rd B, Greenwood Village, CO 80112, responsible for your information under this Privacy Policy.
- Customer: any individual or business that schedules a pickup, places an order, or otherwise uses our laundry services.
- Cookie: a small amount of data generated by a website and saved by your web browser, used to identify your browser and remember preferences.
- Personal Data: any information that directly or indirectly identifies you as a natural person.
- Service: the laundry wash, dry, fold, pickup, and delivery services provided by Swift Wash & Fold.
- Website: Swift Wash & Fold's site, accessible at www.swiftwashandfold.com.
- You: a person or entity that uses our Service.
What Information Do We Collect?
We collect information from you when you schedule a pickup, place an order, create an account, contact us, subscribe to communications, or fill out a form. The information we may collect includes:
- Name
- Phone number
- Email address
- Pickup and delivery address
- Garment care preferences and special instructions
- Billing information and payment details (processed by our payment processor)
- Account login credentials (if you create an account)
How Do We Use the Information We Collect?
Any of the information we collect from you may be used to:
- Schedule, route, and fulfill your laundry pickups and deliveries
- Process payments and send receipts
- Communicate order status, ETAs, and service updates via SMS, email, or phone
- Personalize your experience and remember your garment preferences
- Improve our services and customer support
- Send promotional offers or newsletters (only if you opt in)
- Comply with our legal obligations and resolve disputes
SMS / Text Message Communications
When you provide your phone number, you consent to receive text messages from Swift Wash & Fold related to your order — including pickup confirmations, driver ETAs, ready-for-delivery notifications, and billing updates. Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP.
Do We Share Your Information with Third Parties?
We do not sell your personal information. We may share information with trusted third-party service providers who perform functions on our behalf, such as:
- Payment processing
- SMS and email delivery
- Route planning and dispatch software
- Website hosting and analytics
- Customer relationship management (CRM) tools
These providers only receive the information needed to perform their service. We may also disclose information when required by law, court order, or to protect the rights, property, or safety of Swift Wash & Fold, our customers, or others.
How Do We Use Your Email Address?
By providing your email address, you agree to receive transactional emails from us related to your account and orders. You may also receive occasional promotional emails, which you can unsubscribe from at any time by clicking the unsubscribe link at the bottom of the email. We do not send unsolicited commercial emails.
How Long Do We Keep Your Information?
We retain your information only as long as needed to provide our Service and fulfill the purposes described in this policy, or as required by law. When we no longer need your information, we will remove or anonymize it.
How Do We Protect Your Information?
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment card details are processed by PCI-compliant payment processors and are not stored on our servers.
Cookies
We use cookies and similar technologies to recognize your browser, remember your preferences, analyze website traffic, and improve your experience. You can disable cookies through your browser settings, though some site features may not function properly without them.
Third-Party Services
Our Service may contain links to third-party websites or include third-party tools (such as map providers, payment processors, or scheduling platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before sharing information with them.
Children's Privacy
Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Your Rights
You may have the following rights regarding your personal information:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe.
California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, to request deletion of your personal information, and to opt out of any sale of personal information. Swift Wash & Fold does not sell personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our Service after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Swift Wash & Fold
- 9678 E Arapahoe Rd B, Greenwood Village, CO 80112
- Phone: 720-263-0021
- Email: hello@swiftwashandfold.com